Last updated: March 27, 2024

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in our app, no phone calls required.

Account owners can follow these instructions to cancel in-app: navigate to "Billing" from the menu and select "Cancel plan". Then, confirm your cancellation. Your cancellation will take effect immediately, and you will not be charged again.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel an account?

You won’t be able to access your account once you cancel. If you need to export any data, before or after canceling, contact us and we’ll help you out.

We won’t bill you again once you cancel. We don’t automatically prorate any unused time you may have left but if you just started your subscription, contact us for a fair refund. We’ll treat you right.

We won't delete your data in case you want to come back in the future, but if you want to delete your data immediately, you'll have the option to do so after you cancel.

MyPrices-initiated cancellations

We may cancel accounts if they have been past due for 3 weeks.

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.

Changes

Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify account holders.